Face-to-face surveys of train users

Several face-to-face studies carried out during the term of the contract on topics such as:

• the impact of works on user satisfaction
• the use of cash payment in ATMs
• the use of luggage lockers
• testing of a jingle of announcements at the station
• test and choice of the new uniforms for SNCB agents
• test of the new Concept store
• knowledge of the free E-train ticket for Rock Werchter festival-goers
• the use of the bicycle parking lot at the Gent Sint Pieters station